I Cannot Log In! What to Do?

If Kordiam does not accept your email address and/or password it will present you with this message:

We could not find any user profile with this email address or the password you entered is incorrect. Please try again.

When you see this message please check the following:

Are you trying to log on for the first time (i.e. you are a new user)?

You have been invited to use Kordiam. The invitation email asked you to “Go to Kordiam”.

Please click on this link in the invitation email. A page will open prompting you to type in your password.

Please choose a password which is at least 9 characters, then enter this password again to confirm it. Click on “Set Password”.

You are done. Welcome to Kordiam!

You received your invitation to Kordiam over a week ago and you never logged on?

If you do not log in within a week of receiving your Kordiam invitation, unfortunately, your user profile has been disabled. 

You can request a new one, though, on the Request New Password page.

None of the above applies? Request a new password!

Go to the Request New Password page, enter your email address and reset your password. 

Still cannot log on?

Please contact us at support@kordiam.io and provide us with the email address you use to log in. Please do not send us your password!

Before doing so you may want to check the following:

• Can you log on on other computers? If yes: Delete the cookies in your browser, close the browser and try again.
• Try logging on on your computer, but with another browser.
• Can colleagues log on on your computer? If yes, please tell us about this in the email to our support team.